Terms & Conditions
The seller will ensure to offer a good quality of service to its clientele.
The goods are all unique and exclusive. Their arrival is regular and certain items require immediate interest from our clients.
In order to get the best deals and avoid any disappointment, we recommend that you visit our site regularly and act as quickly as possible when an item interests you.
We hope you enjoy your shopping!
- Les Enfants d'Edouard -
Throughout these General Terms and Conditions, the following definitions apply. The singular includes the plural, and the plural, the singular.
“Buyer”: a user, being a private individual, interested in the purchase of an item through the website. The purchase of items for professional purposes is strictly prohibited.
“Contract”: contract for sale of an item between the buyer and the seller.
“Description”: the whole of the information set out in the description by the seller in relation to the item (size, colour etc).
“Item”: luxury good proposed for sale on the website. The items consist principally of accessories, handbags and shoes. The items are new or second hand and sold in the condition shown on the website. Each item is unique. The seller will do their best to ensure that items are not counterfeited but cannot be held responsible if any of the items are counterfeited. Any user who becomes a victim of a counterfeit good should tell the seller as soon as possible so the correct measures can be taken.
“Password”: the password, composed of a minimum of six (6) characters (either letters or numbers), chosen by the user and used in order to access the services.
“Price”: the sale price of an item as set out on the website. The price includes VAT but excludes the delivery costs.
“Seller”: the Belgian company « Les Enfants d’Edouard », whose registered office is at 175, avenue Louise, 1050 Brussels, Belgium / company number 0432.986.719 and intra-community VAT number BE432.986.719.
“Services”: the whole of the services proposed on the website.
“Shop”: shop located at 175 avenue Louise 1050 Brussels, Belgium.
“User”: any person able to enter into a contract and register themselves on the website and use the services.
“Website”: e-commerce platform accessible through the web address www.lesenfantsdedouard.com
Telephone: +32 2 640 42 45
These General Terms and Conditions are a translation of the French version and for reference only. Please read these General Terms and Conditions carefully. These set out the contractual rights for the access to the website and the services offered by the seller.
In order to be able to buy on the website, users will need to register their details. During the registration procedure, you will be asked to accept the General Terms and Conditions. Once accepted you will be deemed to have taken knowledge of them.
PURPOSE OF THE TERMS AND CONDITIONS
These General Terms and Conditions define the rights and obligations of the parties in relation to the sale of items on the website.
Only private individuals can purchase on the website.
The seller reserves the right to adapt or modify the General Terms and Conditions at any time as a result in a change of law or otherwise.
REGISTRATION AS A BUYER
In order to complete a purchase on the website, the user can register and, after entering their user information, choose an email and password. The user will then save time on the subsequent order and will have the full advantage of the services offered on the website.
It is forbidden for a buyer to use an email or password which does not belong to them. The buyer shall take the necessary precautions in order to keep the password confidential. The buyer shall inform the seller as soon as there is any fraudulent use of their password.
The seller reserves the right to refuse any registration of a buyer where their intentions are suspicious, or do not conform with the General Terms and Conditions.
Once the registration process has been validated and confirmed by the seller, the seller shall grant access to the services in accordance with the General Terms and Conditions.
In relation to the use of the services, the user shall ensure that the user information is correct and precise. The seller reserves the right to put an end to the services if the website is used in a fraudulent way.
ACCESS TO THE WEBSITE
The users are normally allowed to use the website 7 days a week and 24 hours a day. The seller cannot be held responsible for any technical problems, including any maintenance required for the website or any other problems which may make the website not accessible.
In case of an interruption in the website or service, the seller will do their best to try and restore the website or services as soon as possible.
DESCRIPTION OF THE ITEMS
The seller shall do its best to photograph and describe the items as best as possible.
The photographs are representations of the items only and although these are taken with extreme care, there may be differences between the photograph and the item. The seller cannot be held responsible for any loss as a result in the buyer relying on the photograph.
AVAILABILITY OF THE ITEMS
The items are unique and cannot be substituted for another.
The items presented on the website are available as long as « Out of Stock » does not appear next to the relevant Item.
Each item remains available and for sale until the price has been paid by the buyer.
In the event of an item not being available, which has been subject to a confirmed and paid order, the buyer shall be informed by email or by telephone of the total or partial cancellation of the order. The seller will then make a reimbursement.
DETERMINATION OF THE PRICE
The seller fixes the prices. They are indicated in Euros and include VAT. The prices do not include any delivery costs.
During the registration process, the user will be able to choose another currency. From that the moment the prices will be automatically shown in the desired currently according the official exchange rate.
The seller may modify the prices indicated on the website at any moment, either upwards or downwards. The seller shall apply the prices indicated at the time of the order.
COMPLETION OF AN ORDER
In accordance with article 8 of the law of the 11 March 2003, the sale is subject to the following:
The buyer must follow the instructions which are given to them prior to making the purchase and confirming payment. The buyer will have the chance to review and make any amendments to details given before confirmation of the order.
Once the order has been confirmed by the buyer, they will receive, by email, a confirmation of the order from the website including a summary of the order.
Once the sale is complete, the contract will be archived by the seller.
The items remain the property of the seller until the payment of the total price (including any delivery costs) by the buyer. All risks in relation to the items will be transferred to the buyer once the delivery company takes possession of the items.
In the event of default of payment by the buyer, the seller will not be required to proceed with the delivery of the items ordered by the buyer.
The seller reserves the right to refuse delivery or to complete an order for a buyer who has not paid a previous order or where there is outstanding litigation.
The sale is completed by payment of the price by the buyer.
The payment is carried out exclusively online through the website. This is done through the encrypted technology of Ogone (www.ogone.com).
Ogone is a supplier of electronic payment services. Through the intermediary of the website, Ogone puts to the disposal of the users a tool which controls the order information and payment, transmits the payment instructions to the bank and confirms the payment to the buyer.
Ogone allows a number of payment methods (debit or credit cards). Ogone respects the highest levels of security and confidentiality in relation to the details entered relating to the electronic payments.
All the information exchanged in order to make the payment is encrypted through the SSL (Secure Socket Layer) protocols. These details cannot be detected, intercepted or used by third parties. They are also not stored on the Ogone IT systems. Ogone is only a technical payment intermediary and does not take any responsibility in the follow up of the orders or any disputes in relation to these.
RIGHT OF RETRACTION
In accordance with the Belgian law of the 14 July 1991, as amended by the law of 25 May 1999, on the commerce practices and the protection and information of the consumer, the buyer has the right to retract themselves from a mail or an internet order.
The right delay of retraction is the minimum legal right delay.
This right is available to the buyer for fourteen (14) business days from the date following the day of delivery of the Item. The date of delivery is determined by the proof of delivery issued by the delivery company.
This right is not applicable to professional buyers. The notification of retraction should be given by email and addressed to firstname.lastname@example.org
Once this right of retraction has been demanded, the item must be returned within a delay of fourteen (14) days, as described above, in its original packaging and in the same state as when received. The seller has the right to refuse to reimburse any item which has been damaged, worn or used. Any return where the sender cannot be identified will be refused. All returns received following the fourteen (14) day delay will also be refused.
The items returned must be addressed to the shop. The notification of retraction must include the proof of payment and state the bank account number where the refund should be sent.
RIGHTS AND OBLIGATIONS OF THE SELLER
The seller shall not propose any items for sale which it knows are counterfeited or have been obtained illegally. The seller shall ensure that the information in relation to the nature and quality of the Item is correct.
The items will be described as follows:
- New: these are new items and at first sight without any defaults.
- Excellent condition: these items have not been used very much and at first sight remain without any defaults.
- Very good condition: these items have been used occasionally and are in very good condition. If an item has an apparent default, this will be stated in the description.
- Good condition: these items have been used but remain in a good condition. If an item has visible defaults, these will be stated in the description.
- Second hand: these items remain very desirable but their appearance shows that they have been used.
The seller retains the property of the items until the price has been paid in full by the buyer.
The item purchased will be delivered at the delivery address communicated by the buyer during the ordering process. The items cannot be delivered to a postal box.
The item is delivered to the buyer, or any other person present at the delivery address. If nobody is available to receive the item, a note will be left by the delivery company stating how the item should be retrieved by the buyer.
The seller will try to ensure that the order is processed and delivered as quickly as possible relating the place of delivery.
The delivery delay set out in the order confirmation is only indicative. The buyer shall not be held responsible for any eventual delay in the processing of the orders or deliveries.
The buyer shall pay the cost of delivery.
Unless proved to the contrary, proof of delivery issued by the delivery company shall form a presumption of effective delivery of the order and receipt by the buyer.
In the event of the buyer proving non delivery within thirty (30) business days after the order confirmation, it is possible for the buyer to cancel the order. Notification should be given by email to email@example.com
The amount debited from the account of the buyer will be reimbursed by the seller as soon as possible.
The refund of the order will be done as soon as possible following receipt of the items by the seller and as long as all the return conditions have been met. The amount reimbursed will be, in any case, limited to the amount paid by the buyer.
All intellectual rights relating to the website are the property of the seller.
The user shall not use or exploit in any other way any or all of the elements which create the website, including but not limited to any texts, fields, names, logos, graphics or any other material on the website.
PROHIBITION OR LIMITATION OF ACCESS
The seller reserves the right to limit or prohibit access to the services to any user who does not respect the General Terms and Conditions.
All messages or notifications sent to a user in relation to the use of the services will be done by email to the address registered by the user during the registration process or contained in the sellers’ database.
The seller cannot be held responsible for any prejudice linked to the non-functionability or failure to update an email address.
USE OF INFORMATION
The seller is responsible for managing the user Information. The user Information given to the seller can be used by the seller for direct marketing purpose initiated by the seller. The user can oppose to the use of the user Information for direct marketing by notifying the seller at the address below.
In accordance with the Belgian law of 8 December 1992 relating to the use of information in relation to personal information, the user has a right of access, rectification and opposition of the information relating to him. Any request for information in relation to this must be done by writing at the following address:
Les Enfants d’Edouard SA
175, avenue Louise
Further information relating to the use of information in IT can be obtained from the public register at the Commission de la Protection de la Vie Privée, 139 rue Haute, 1000, Brussels.
LITIGATION AND MEDIATION
These General Terms and Conditions are governed by Belgian law.
The parties will be use their best endeavours to settle any dispute in relation to these General Terms and Conditions by mutual understanding.
If a mutual understanding is not agreed, then the parties shall follow a voluntary civil mediation procedure. The parties will choose a mediator by mutual consent.
In the event of the impossibility for a mediator to intervene, litigation will be carried out in the Brussels tribunals. The language and procedure will be carried out in French.
Who we are
We are Les Enfants d’Edouard (company number 0432.956.719) and our address is 175, avenue Louise 1050 Brussels (referred-to as “we” or “us” or “our”). We are the providers of the website www.lesenfantsdedouard.com (referred-to as the “website”). Our VAT number is BE432.986.719.
We sell luxury second-hand clothes to customers. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
A reference to “you” or “your” is a reference to a user of the site or any of our services.
This policy only relates to the personal information that we collect about you from the site or from third parties such as social media companies.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Belgium. The company reserves the right to change these Terms and Conditions from time to time and your continued use of the site will signify your acceptance of any adjustment to these terms.
If you would have questions on our policy or would like to opt out of marketing and communications from us and our nominated third parties, please contact us via email at firstname.lastname@example.org or please write to the Les Enfants d’Edouard, 175 Avenue Louise, 1050 Belgium.
What personal data do we collect about you?
Information you give us:
We collect non-public personal information about you from the following sources: online registration forms on our website and in our store.
Information we receive from you, include your name, address, telephone number and e-mail address.
We collect the information that you give to us when using our site or other sites that we advertise on including search engines and landing pages. If you choose to access a particular search feature or to fill in a form on the site, or respond to an advertisement, you may be asked to provide information about yourself, such as your name and contact details. We will also collect information that you provide to us by corresponding with us by phone, e-mail or otherwise.
Information we collect about you:
This is different to “information you give us” because it relates to technical data that we collect. So for example, we may collect technical information that has the potential to identify you, such as the internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We may also collect information about your visit, including the full uniform resource locators (URL) clicks and navigation to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive about you from third parties:
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you, when we collected that data, that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, social media platforms, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.
What do we do with your personal data?
Main uses of your data
This section of the policy describes the things that we do with your data which relate directly to your use of the site and our services. They are the things that we hope you would expect us to do with your information. We will use your information:
To send you relevant information about goods and services that relate to your interests;
To customise and enrich your experience on our website;
To provide the services available on our website to you;
To provide services and information to third parties and our business partners, which they can use to benchmark their performance;
To allow you to participate in the interactive services available on our website or to participate in competitions or promotions via our website;
To deliver relevant advertising to you whilst you are on the website.
This section of the policy describes the things that we do with your data that arise from our monitoring of the site and the collection of your information whilst using the site. We may use this information:
To identify patterns that we can use in our marketing strategy and to help us develop, administer, support and improve our services and features and adverts;
To conduct reviews that assist us in the improvement and optimisation of our site;
To ensure that content from our site is presented in the most effective manner for you and for your computer;
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; and
As part of our efforts to keep our site safe and secure.
We may combine technical information with other information that we have about you to help us with our processing of your information as described in this policy.
Use of your data for marketing and communications
Sometimes we may use your personal information to provide marketing messages to you or allow us or third parties to communicate with you on third party services. We will always seek your consent before doing so and you can opt out of marketing and other communications at any time by contacting us here. You can always make use of the site without having to agree to marketing. The types of things that we may do include:
providing direct marketing advertisements and communications to you via email, text, post or telephone or via our selected third parties;
making suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them;
communicating with you and advertising relevant activity on third party social media platforms and sharing your information with that social media platform;
providing your information, upon your consent, to selected third parties that we believe may be able to offer you goods or services that are of interest so that they can contact you about their goods and services; and
monitoring the effectiveness of our direct marketing communications and your responses to it.
Who has access to your personal data?
We may also have links to other websites from our site. We are not responsible for the content, security, privacy policies and practices of any other websites, even if you access them using links from this site or if you can access this site or use our services from them. We recommend that you check the policy of each website that you visit and make sure that you are comfortable with the terms of such policies before providing any personal information.
If our business is sold or merged, or if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. We will make sure that any such transfer is done in a secure way.
We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law or to obtain professional advice. We will retain your information for as long as is reasonable and necessary and no longer than permitted by law.
Where do we store your personal data?
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or contractors. Territories outside of the EEA may not have equivalent legal protections to those that apply within the EEA but we are under a duty to make sure that our suppliers and contractors located outside of the EEA continue to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy. By submitting your personal data to us, you agree to this transfer, storing or processing.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We follow security procedures to ensure that your personal information is not damaged, destroyed or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. If we are working with third parties, we will require them to have in place similar measures to protect your information.
Only employees who need access to your information to perform a specific job are granted access to personally identifiable information. We may require you to cooperate with our security checks before we disclose information to you. If you are a registered user, you can update the personal information you give us at any time by emailing email@example.com
You have the right to ask us not to process your personal data at any time.
You have the right to use our site without consenting to marketing and communication services that we provide. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. We always use the most recently submitted form to be your current consent status. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us here.
Cookies and tracking
Like many websites, we use “cookies” to enable us to personalise your visits to our site, simplify the signing-in procedure, keep track of your preferences and to track the usage of our site.
Changes to this policy
Any changes we may make to this policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this policy.